All items are hand made and one of a kind. I accept funded and credit card Paypal. I ship through paypal shipping with DC for all domestic orders. Insurance is optional and the responsibility of the customer. International items will ship FC international. Tracking an insurance are optional and the responsibility of the customer. International orders will need a shipping quote. I am not responsible for packages once they leave my hands. Please inspect all items upon arrival and let me know if there are any problems. I am unable to accept returns or exchanges on washed or used items. All custom orders are final.Pictures shown for custom items are just an example, final product will be made to your specifications. If your item includes special ordered fabric you cannot cancel/change your order after the fabric has been ordered. I can change size unless it has been cut but i cannot cancel or change fabric once it has been started. Please make sure you are happy with your fabric choice before i order.(I will not order special order fabric until payment has cleared)Please read item descriptions thoroughly before purchasing. There is a 10% restocking fee on instock items and a 15% restocking fee on custom items. Returns will not be accepted on items that are as described. Please read sizes and measurements and double check that it is what you need. I cannot refund items because you did not read or double check measurements. All questions need to be asked before purchase is finalized. Thanks
Please double check all measurements on custom items such as trainers. Children should be measured with out a diaper on. I cannot exchange items because you measured wrong. I will gladly walk you through measuring as much as necessary but once the item is made to your specifications i cannot "remake" it. Some items can be altered to fit smaller sizes, but i cannot alter to fit bigger. There will be a charge for altering your items if you choose to have them altered. Cost for alterations will depend on the item being altered.
All instock items ship within 48 hours of payment clearing. International orders ship from my local Post Office on Saturdays and will ship the Saturday after payment clears or the order is completed. There is currently a 12-18 day turn around on custom orders. International shipping: you may choose first class or priority. But these labels apply to domestic(US) shipping and are based on US prices. If you choose priority shipping and have a large order, it will most likely ship FC International or Parcel International. I know for a fact that priority to Canada starts around $20. If you do want priority i will ship priority but you are responsible for the shipping costs.
Warranty and Repairs
All items, including customs, have a 21 day exchange and repair warranty. If you wash your item several times and a seam comes undone or there is a fabric flaw, please contact me right away so i can repair or replace the item. I will gladly repair or replace your item if it is flawed. There are no returns or exchanges on mama pads, trainers or underwear. I offer a lifetime warranty on all snaps, so if the snap falls off or stops working i will replace it free of charge.If you encounter an issue with your purchase at any time, please contact me. My business depends on having satisfied customers and I will do everything in my power to pinpoint the error and fix it.